Return & Refund Policy

Thank you for shopping at ndkllls.shop. We are committed to providing high-quality products and a satisfying shopping experience for customers worldwide.

Please carefully review our Return & Refund Policy before making a purchase.

1. Eligibility for Returns

We accept return requests for eligible items within 30 days of delivery.

To qualify for a return, items must meet the following conditions:

  • Unused, unworn, and unwashed
  • In original condition
  • With original tags and packaging attached
  • Free from perfume, deodorant, makeup stains, pet hair, or damage
  • Accompanied by proof of purchase or order confirmation

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return or refund unless defective or incorrect:

  • Swimwear without hygiene protection
  • Underwear or intimate items
  • Final sale or clearance products
  • Gift cards
  • Customized or personalized products
  • Products damaged due to misuse, improper care, or normal wear

3. Return Process

To initiate a return, please contact us at:

Email: info@ndkllls.shop

Please include:

  • Order number
  • Customer name
  • Reason for return
  • Clear photos of the item if damaged or defective

Our customer support team will review your request and provide return instructions.

Please do not return items without prior authorization, as unauthorized returns may not be accepted.

4. Return Shipping Costs

Customer Responsibility

Customers are generally responsible for return shipping costs unless:

  • The wrong item was received
  • The item arrived damaged
  • The item has a manufacturing defect

Original shipping fees are non-refundable unless the return is caused by our error.

We recommend using a trackable shipping service, as we are not responsible for lost return packages.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

  • Your order number
  • Photos clearly showing the issue
  • A brief description of the problem

After verification, we may offer:

  • A replacement
  • A partial refund
  • A full refund
  • Store credit

depending on the situation.

6. Refund Policy

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, refunds will be issued to the original payment method.

Please note:

  • Refund processing times may vary depending on your payment provider
  • Banks or credit card companies may require additional processing time
  • Original shipping charges are generally non-refundable

7. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again
  2. Contact your credit card company
  3. Contact your bank for processing updates

If you still have not received your refund after completing these steps, please contact us at info@ndkllls.shop.

8. Order Cancellation

Before Shipment

Orders may be canceled before shipment for a full refund.

After Shipment

Orders that have already shipped cannot be canceled directly and must follow the return process after delivery.

9. Exchanges

We currently offer exchanges only for:

  • Defective products
  • Damaged items
  • Incorrect items received
  • Size replacement requests subject to stock availability

Please contact us before requesting an exchange.

10. Refused Deliveries

If a customer refuses delivery without prior communication or fails to complete customs clearance procedures, any resulting shipping fees, customs charges, or losses may be deducted from the refund amount.

11. Customs Duties and Taxes

International customers may be responsible for customs duties, taxes, or import fees imposed by their local authorities.

These charges are not included in product prices or shipping fees and are the responsibility of the customer.

12. Fraud Prevention

To protect our customers and business, we reserve the right to refuse refunds or returns in cases involving:

  • Suspicious activity
  • Abuse of the return system
  • Excessive return requests
  • Fraudulent claims

13. Contact Information

For questions regarding returns, refunds, or exchanges, please contact us:

Website: ndkllls.shop
Email: info@ndkllls.shop