Shipping Policy

Thank you for shopping at ndkllls.shop. We are committed to providing reliable worldwide shipping services and a smooth delivery experience for all customers.

Please read our Shipping Policy carefully before placing an order.

1. Free Worldwide Shipping

We are pleased to offer free shipping on all orders worldwide.

No minimum purchase is required for free shipping eligibility.

Shipping is available to most countries and regions globally.

2. Order Processing Time

Orders are typically processed within 1–5 business days after payment confirmation.

Processing includes:

  • Order verification
  • Quality inspection
  • Packaging
  • Shipment preparation

Orders are not processed or shipped on weekends or public holidays.

During peak seasons, promotions, or holidays, processing times may be slightly extended.

3. Estimated Delivery Time

Estimated delivery times vary depending on destination, customs processing, and local carrier operations.

Typical Delivery Estimates

  • United States: 7–15 business days
  • Canada: 7–18 business days
  • Europe: 7–18 business days
  • United Kingdom: 6–15 business days
  • Australia & New Zealand: 7–18 business days
  • Asia: 5–15 business days
  • Middle East: 10–20 business days
  • Latin America: 10–25 business days
  • Africa: 10–25 business days

Please note that delivery estimates are not guaranteed and may vary.

4. Shipping Carriers

We work with trusted international shipping partners and logistics providers to ensure safe and efficient delivery.

Carriers may vary depending on destination and shipping conditions.

5. Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

Tracking updates may take several days to appear after shipment depending on the carrier system.

If you do not receive tracking information within a reasonable time, please contact us at info@ndkllls.shop.

6. Customs Duties and Import Taxes

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

These charges are determined by local customs authorities and are the responsibility of the customer.

We are not responsible for delays caused by customs clearance procedures.

7. Incorrect Address Information

Customers are responsible for providing accurate shipping information at checkout.

If incorrect or incomplete address information causes delivery failure, delays, or returned packages, additional shipping charges may apply.

Please contact us immediately if you notice an error in your shipping details.

8. Lost, Delayed, or Stolen Packages

While we work closely with shipping providers to ensure successful delivery, we are not responsible for delays caused by:

  • Customs inspections
  • Weather conditions
  • Transportation disruptions
  • Carrier delays
  • Incorrect shipping information
  • Force majeure events

If your package appears lost, please contact us and we will assist in investigating the issue with the carrier.

Packages marked as “Delivered” by the carrier are considered successfully delivered. Customers are responsible for securing delivery locations.

9. Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Please provide:

  • Order number
  • Photos of the damaged package and products
  • Description of the issue

We will review the case and provide an appropriate solution.

10. Split Shipments

For logistical reasons, items from the same order may occasionally be shipped separately.

You may receive multiple tracking numbers for one order.

There will be no additional shipping charge for split shipments.

11. Delivery Delays

Delivery times are estimates only and are not guaranteed.

Unexpected delays may occur due to:

  • High seasonal demand
  • Customs processing
  • Severe weather
  • Public holidays
  • International transportation issues

We appreciate your patience and understanding in such situations.

12. Refused or Undeliverable Packages

If a package is refused by the customer or deemed undeliverable due to incorrect address information or failure to complete customs clearance, the customer may be responsible for:

  • Return shipping costs
  • Customs fees
  • Reshipping fees
  • Non-refundable shipping-related charges

Any applicable costs may be deducted from the refund amount.

13. Shipping Restrictions

We reserve the right to limit or refuse shipping to certain regions or countries if shipping services are unavailable or restricted by law or carrier limitations.

14. Contact Information

If you have any questions regarding shipping or delivery, please contact us:

Website: ndkllls.shop
Email: info@ndkllls.shop